NoLLMWM contact for product and account support
For login, quota, rewrite, or general product questions, email [email protected]. Include the safe request or order ID shown by the product, the approximate time, and the error message. Do not send the source or rewritten passage unless support explicitly requests a minimal, non-sensitive reproduction.
Password reset is not included in the first MVP. If you lose account access, support will explain the available account-verification path without asking for your password or session cookie.
Billing and refunds
For a verified payment, duplicate charge, invoice, or refund request, email [email protected] with the external order ID and purchase date. Never email card numbers, bank details, payment client secrets, or screenshots containing them. Review the refund policy for eligibility and timing.
Entitlements are granted only from signed pay.yito.ai callbacks. Support will not ask you to paste an application key or callback secret.
Privacy and security
Send privacy access or deletion questions to [email protected] from the address associated with the account. The application does not retain raw tool text, so a request generally concerns account, safe usage, order, and event records.
Send vulnerability reports to [email protected]. Include impact and reproducible steps without accessing another person’s data. Do not attach secrets or private customer content.
Responsible-use questions
If an institution, client, or publisher has a disclosure rule, ask that organization how it applies before using a rewrite. NoLLMWM cannot waive a third party’s policy. For concerns that the service is being abused, email [email protected] with non-sensitive evidence and a clear explanation.
Typical support hours and response targets may be published after operations are established; this MVP does not promise a response time it cannot verify.